Delivery & Returns

We offer FREE delivery to most countries* with purchases over USD$ 100.00

Delivery

We aim to send your order out on the day that it is placed, however during sale and busy periods processing of orders may be subject to delay – we ask you to allow a handling time of 1-3 days for all orders. PLEASE NOTE: Due to COVID-19, we are experiencing some serious delays in the delivery of orders to locations globally. If you don’t request Express Delivery at checkout, please be aware that it could take between 2 – 4 weeks to receive your order. Thank you for your patience.EuropeOnline orders to Europe are sent from our distribution centre in Germany via DHL Express or Deutsche Post.
  • DHL Express shipping guarantees orders will arrive within 3-5 working days
  • Regular shipping can take between 14-28 working days (due to COVID)
  • For orders going into the UK, import fees and customs duties may be levied, now that the UK is no longer an EU member. The customer must cover these charges.
  • Free orders over USD$ 100.00
Thailand & Rest of the WorldPackages are sent from our Chiang Mai distribution centre in Thailand, using Thai Post (Thailand – free shipping) and DHL e-commerce (rest of the world).
  • Orders received within 14 – 28 working days (due to COVID)
  • DHL Express delivery is available at checkout. Guaranteed delivery within 3-5 working days.
  • All shipments are sent with a tracking code
  • Import taxes, customs duties and fees may be levied by the destination country. The customer must cover these charges.
  • Free orders over USD$ 100.00 to most countries*
FREE Shipping Worldwide​

We offer FREE delivery to most countries with purchases over USD$ 100.00.

Need to Return Something?

We hope that you love what you ordered, but if for any reason you aren’t 100% satisfied with your purchase you can return it for a full refund, provided it is within 30 days of purchase. Returns must be new and unused, with all originals labels attached.

If in the unlikely event you receive damaged items, please send us a photograph and we will offer either a replacement or a refund.

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    Due to the current situation with Covid-19 our shipping provider DHL has ceased their standard service to several countries. As a result we are unable to offer free shipping to these countries, however you can still order and use DHL Express as normal.
    The countries we can offer free shipping over USD$ 100.00 are: