Delivery & Returns

Delivery

We aim to send your order out on the day that it is placed, however during sale and busy periods processing of orders may be subject to delay – we ask you to allow a handling time of 1-3 days for all orders

All customers will receive a tracking code after their order is shipped.

Shipping Options

Appear at check out – there are normally 2 options for shipping, or 3 if you live in Europe. Obviously, Free Shipping Worldwide is really popular!

1. Free Standard Shipping Worldwide!

We know paying extra for shipping can be too much, so we absorb this cost for you if your order value is over US$100.00.

These shipments are picked up by the FedEx van at our SuperBee Headquarters and will normally take around 7-10 days to reach you.

Around 10-15% of our orders are randomly charged customs and duty taxes. If you are one of the unlucky ones, you will be charged around 3-6% of the order value.

2. Europe

Online orders to Europe are sent from our distribution centre in Germany, via DHL or Deutsche Post.

These shipments will arrive within 3-5 working days

For orders going into the UK, import fees and customs duties may be levied, now that the UK is no longer an EU member. Around 10-15% of our orders are randomly charged customs and duty taxes. If you are one of the unlucky ones, you will be charged around 3-6% of the order value.

3. FedEx – Worldwide

This is a great choice if you need your shipment for a certain date for a special someone.

Choose our flat rate of US$12.00 for FedEx and get your SuperBee products in 7-10 days anywhere in the world.

Packages are picked up by the FedEx van, at our Chiang Mai distribution centre in Thailand and sent to you on time.

Around 10-15% of our orders are randomly charged customs and duty taxes. If you are one of the unlucky ones, you will be charged around 3-6% of the order value.

PLEASE NOTE: Due to COVID-19, we are experiencing some delays in the delivery of orders to locations globally. Thank you for your patience.

We offer FREE WORLDWIDE DELIVERY

Only for orders over US$100.00

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Need to Return Something?

We hope that you love what you ordered, but if for any reason you aren’t 100% satisfied with your purchase you can return it for a full refund, provided it is within 30 days of purchase. Returns must be new and unused, with all originals labels attached.

If in the unlikely event you receive damaged items, please send us a photograph and we will offer either a replacement or a refund.

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